Shipping Policy

We want your HopeLightStore order to reach you safely and on time. This policy explains order processing, shipping charges, delivery estimates and tracking for orders within India.

1. Order Processing

Orders are generally processed and prepared for dispatch within 2–3 business days. Some personalised, custom, bulk or made-to-order products may require additional processing time. If additional time is required, we will communicate the expected timeline where reasonably possible.

2. Shipping Charges

Shipping charges are calculated according to the applicable shipping rules shown at checkout. Any applicable shipping fee will be displayed before you complete payment.

Important: The website currently contains different free-shipping messages in different locations. The final free-shipping threshold should be kept consistent across the announcement bar, product/cart pages, checkout and this policy once the WooCommerce shipping configuration is finalized.

3. Delivery Timeline

After dispatch, delivery within India is generally expected within approximately 4–8 business days, depending on the destination and courier service. These are estimates and are not guaranteed delivery dates.

4. Tracking

Once an order is dispatched, tracking details may be shared by email, SMS, WhatsApp or another available communication channel. Tracking availability depends on the shipping service used.

5. Serviceability

Delivery availability may vary by PIN code. If a destination is not serviceable, we may contact you to discuss available options or cancel and refund the affected order where appropriate.

6. Delays

Delivery may take longer because of courier delays, weather, public holidays, peak-season demand, strikes, service disruptions, incorrect or incomplete address details, or circumstances beyond our reasonable control.

7. Incorrect Address or Contact Details

Please provide a complete and accurate delivery address and active contact number. Delays, failed delivery or additional charges caused by incorrect or incomplete information supplied by the customer may be the customer’s responsibility.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us promptly with your order details and clear photographs of the package and product. Eligible cases will be reviewed under our Refund and Returns Policy.

9. Bulk and Custom Orders

Church, corporate and bulk orders may have different processing and delivery timelines. The agreed timeline for such orders will be communicated separately.

10. Contact

For shipping questions, contact HopeLightStore at support@hopelightstore.com or +91 94451 17756.