Privacy Policy

HopeLightStore respects your privacy. This Privacy Policy explains what information may be collected when you visit our website, place an order, contact us or use our services, and how that information may be used.

1. Information We Collect

Depending on how you use the website, we may collect information such as your name, email address, phone number, billing and delivery address, order details, personalization details, communications with our support team, and information you voluntarily provide through forms or messages.

For personalised products, information such as names, photographs, Bible verses, messages or other artwork may be provided by you for the purpose of fulfilling your order.

2. Payment Information

Payments may be processed through third-party payment providers. We do not need to store your complete payment-card credentials on our website. Payment providers may process payment information according to their own privacy policies and terms.

3. How We Use Information

We may use information to process and deliver orders, create personalised products, provide customer support, communicate about orders, respond to enquiries, improve our website and services, prevent fraud or misuse, maintain business records, and comply with applicable legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, account and cart features, preferences, analytics and, where enabled, advertising or marketing measurement. You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Analytics and Advertising

We may use third-party services such as analytics and advertising platforms to understand website usage and measure marketing performance. These services may process technical information such as device, browser, page-view and interaction data subject to their respective policies and settings.

6. Sharing Information

We may share relevant information with service providers that help us operate the store, including payment processors, shipping and logistics providers, website hosting providers, analytics services, communication providers and other vendors necessary to fulfil an order or provide requested services. We do not share personal information for unrelated purposes except where permitted or required by applicable law.

7. Customer-Supplied Images and Personalisation

Images, names, messages and other personalization material supplied for an order may need to be accessed by our production and fulfilment personnel or service providers solely to complete the requested product or service. Customers should only submit material they are authorised to use.

8. Data Retention

We retain information for as long as reasonably necessary for order fulfilment, customer support, business records, security, dispute resolution and applicable legal or accounting requirements.

9. Data Security

We use reasonable administrative and technical measures intended to protect information against unauthorised access, alteration, disclosure or destruction. No internet-based system can be guaranteed to be completely secure.

10. Your Choices and Requests

Subject to applicable law and legitimate business requirements, you may contact us to ask about personal information associated with your account or orders, request correction of inaccurate information, or ask questions about how your information is used.

11. Third-Party Links and Services

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

12. Children’s Privacy

Our store is intended for general audiences and is not knowingly directed toward children for the collection of personal information. If you believe a child has provided personal information improperly, please contact us.

13. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be published on this page with the revised date where appropriate.

14. Contact

For privacy questions or requests, contact HopeLightStore at support@hopelightstore.com or +91 94451 17756.