Shipping & Returns Policy – HopeLightStore
At HopeLightStore, we are committed to delivering your orders safely and on time. Please read our shipping and returns policy carefully before placing your order.
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after confirmation.
Delivery Time
Standard delivery: 3–7 business days across India
Delivery time may vary based on location and courier service
Shipping Charges
Free shipping on orders above ₹1499
A nominal shipping fee may apply for orders below this amount
Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email to monitor your delivery.
Delays
While we strive for timely delivery, delays may occur due to:
Weather conditions
Courier issues
Remote locations
Returns & Replacement Policy
Eligibility for Returns
We accept returns/replacements only if:
Product is damaged or defective
Wrong item is delivered
Return Request Time
You must raise a request within 48 hours of delivery
How to Request
To initiate a return, contact us with:
Order ID
Product photos/videos
support@hopelightstore.com
Replacement Policy
Once approved, a replacement will be shipped within 2–4 business days
No additional cost for replacement (if issue verified)
Non-Returnable Items
We do not accept returns for:
Customized / personalized products
Change of mind
Minor color variations (due to screen differences)
Refund Policy
Refunds (if applicable) will be processed within 5–7 business days
Refund will be credited to the original payment method
Contact Us
If you have any questions, feel free to contact us:
support@hopelightstore.com
+91 8428140905
www.hopelightstore.com